Frequently asked questions

Visa and Mastercard cards issued by participating banks. Eligible card types (debit, credit or prepaid) are determined by your bank.

Each ring can hold one card. You can remove the linked card and link a different one in the app at any time.

Anywhere that accepts Visa or Mastercard contactless payments. Look for the contactless symbol at the checkout and let the cashier know you would like to pay by tapping.

Yes, at merchants that accept Visa or Mastercard contactless payments. Whether overseas use is permitted, and any applicable fees, depend on your bank's policy.

No. Once setup is complete, you can pay with the ring alone. You only need your phone to link, suspend, remove or renew your card. However, when you are not using the ring, you may still be able to pay with your phone through Apple Pay or Google Pay, using the card registered with them.

The ring does not support PIN entry, so it can be used for payments up to the contactless limit that does not require a PIN or signature. This limit varies by country and merchant. Your bank's spending limits also apply.

Weartopay does not charge any fees for payments made with the ring. Card fees and terms are set by your bank.

Please check the following: • Your account has sufficient balance or available credit • The terminal accepts contactless payments • Your card is not suspended in the app • The ring is held close to the terminal's reader (with some terminals, a quick tap works better) If the problem continues, contact your bank about payment issues, or Weartopay Customer Support about the ring or app.

If your card is renewed because it has expired, you usually do not need to re-link it. If your card number changes (for example, a replacement after loss), please link the new card in the app.

Yes. The payment function remains valid for a period set by the card network and your bank (typically three years from when the card was linked). Before it expires, renew it in the app by tapping the ring on your phone. If it is not renewed, the payment method will be removed automatically for security.

• A Weartopay Ring • An NFC-enabled smartphone (iOS 15 or later / Android 10 or later) • An eligible card from your bank

1. Download the Weartopay app from the App Store or Google Play. 2. Agree to the terms of use and register your email address. 3. Tap the ring on your phone to register it in the app. 4. Enter your card number and security code. 5. If your bank requests verification (e.g. a one-time password sent by SMS), follow the instructions. 6. Follow the on-screen instructions to tap the ring again and complete the setup.

The most common cause is a lost connection between the ring and the phone during setup. Please try the following: • On an iPhone, hold the ring against the top of the back of the phone (on Android, the NFC position varies by model). • Keep the ring still until the process is complete (it may take a little while). • Remove your phone case. If linking still fails, please check with your bank that your card is eligible.

Yes. You can register more than one ring in a single app.

Install the app on your new phone and register the same ring again. If a card is still linked to the ring, it will appear in the app.

Please contact Weartopay Customer Support.

Your Ring ID is shown in the app's settings. Please have it ready when you contact us.

Please act immediately: 1. Suspend or remove the card in the app. 2. Contact your bank to block the card. Once the card is blocked, the ring can no longer be used for payments.

Suspending temporarily stops payments; you can resume them from the app. Removing deletes the card from the ring; to use the ring again, you will need to link your card again.

Unauthorised transactions are handled in the same way as for your physical card, under your bank's cardholder terms and conditions. Please contact your bank for details.

Yes. Please contact Weartopay Customer Support to request a replacement ring. Loss is not covered by the warranty, so a replacement fee may apply.

No. The ring stores only a unique substitute number (a token) issued in place of your card number. The app does not store your card number either.

Weartopay Ring is offered through participating banks. Please check with your bank for availability.

The delivery method and timing depend on your bank's programme. Please refer to the information provided when you place your order.

The ring and a user guide.

Yes. The ring comes with a one-year warranty from the date you receive it. If the ring stops responding under normal use, we will replace it. Not covered: • Damage caused by dropping or impact (e.g. bending, deep scratches or dents) • Damage caused by handling beyond normal use • Normal wear and tear

If you contact us within 30 days of receiving the ring, we will replace it as an initial defect (for example, scratches or peeling plating on arrival, or the ring not responding).

If the size you received differs from the size you ordered, we will exchange it free of charge. Size changes for other reasons may be subject to a fee.

• Ring and app: Weartopay Customer Support • Card balance, transactions or blocking your card: your bank When contacting us, please have the following ready: • Your Ring ID (shown in the app's settings) • When the issue occurred and what happened • Your phone model, OS version and app version

The only personal information registered in the app is your email address. Your card number is not stored in the app or on the ring.

Yes. Banks can offer rings linked to their own cards, which can also help attract new cardholders and increase card usage.

Yes. The engraving, packaging and in-app branding can be customised to match your brand.

Our team supports you from card eligibility checks and testing through to launch.

Please contact us at info@weartopay.com.